view cart menu separator categories menu separator faq
advanced search
PAYMENT

We accept VISA, Mastercard, Discover, and American Express.

RETURNS

IMPORTANT: If an item was damaged during shipping, immediately advise the shipper and file a claim. You may return a defective product for refund or replacement within 15 days of receiving your merchandise. Please notify us by email if you are returning an item, indicating the reason for the return. All returns must be accompanied by the original packing materials. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. Your packing slip will indicate where you need to send your return.


SHIPPING

At this time we are only able to ship to US customers.

Shipping will be charged separately from your order. Please refer to our shipping chart. Shipping weight is listed on each individual catalog item.


BACK ORDERS AND DISCONTINUED ITEMS

From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be back ordered for three reasons:

There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.

The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.

Transportation strikes, natural disasters, etc. When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.

If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless you requests that we not ship back orders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.

If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.

Discontinued items will, of course, not be shipped.

You will receive a notice in the first package indicating the dispensation of any items not shipped.

Last Updated: 1 Jul 2007 23:50:00 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder